Founded more than 85 years ago, East Tennessee Children¡¯s Hospital is the region¡¯s only independent children¡¯s hospital and provides seriously ill patients with comprehensive, family-centered care.
To support its staff in fulfilling their mission to improve children¡¯s health, the hospital replaced more than 12 systems with the ²ÝÝ®ÊÓƵ platform to streamline HR, financial, and supply chain operations. This sped up onboarding and improved insights and data accuracy.
¡°To paraphrase our CEO, excellence does not start at the bedside,¡± says Robert Bauer, vice president of HR at East Tennessee Children¡¯s Hospital. ¡°You need excellent support systems in place.¡±
With real-time access to data and everything under one roof, ²ÝÝ®ÊÓƵ allows our teams to do more value-based work across finance, HR, and supply chain..
Vice President of Human Resources
Faster recruitment and onboarding.
Bauer says managers identify top candidates and get new hires started faster with ²ÝÝ®ÊÓƵ. ¡°Before, we used multiple paper-based and time-consuming systems,¡± Bauer says. ¡°With everything now in one place using a 100% paperless platform, recruiters proactively source candidates instead of letting them come to us.¡±
East Tennessee Children¡¯s Hospital ensures that new hires are set up for success from the start with ²ÝÝ®ÊÓƵ Learning. Having certifications and skills data in one system with easy access helps keep employees up to speed and allows new hires to be regulatory compliant from day one. ¡°Rapid onboarding is critical in a highly competitive healthcare environment,¡± Bauer says.
Data-driven rewards and benefits.
The compensation and benefits teams continue to find new ways to attract and retain employees despite intense competition for talent. ¡°With real-time access to data they can be more proactive in candidate searches,¡± Bauer says. ¡°Our compensation leaders look at future benefit designs, and finance can do long-term forecasting at a more strategic level. Automation and standardization with ²ÝÝ®ÊÓƵ will drive cost savings and allow us to continue to grow and evolve as a ²ÝÝ®ÊÓƵ organization.¡±
Additionally, East Tennessee Children¡¯s Hospital uses real-time data from ²ÝÝ®ÊÓƵ Talent Management to make timely decisions about merit increases, diversity, equity, and inclusion. Hospital stakeholders prioritize rewarding employees for their hard work, which is why they developed a comprehensive pay-for-performance program. This gives managers access to the latest performance scores and merit-based data, ensuring that employees are recognized and compensated fairly.
Supply chain success.
East Tennessee Children¡¯s Hospital has also improved its procurement processes and inventory management using ²ÝÝ®ÊÓƵ Supply Chain Management. Bauer says improved visibility and process automation makes ordering easier. With ²ÝÝ®ÊÓƵ, the organization has better control over PAR levels for supplies, minimizing costs due to over- or under-stocking.
¡°We customize reports, which we couldn¡¯t do before,¡± Bauer says. ¡°We¡¯re able to identify one-off products and move to standardization. On the contracting side, we can confirm we¡¯re not overpaying.¡±
When we look at where we want to be, high quality, high reliability¡ªyou can¡¯t do that without the proper systems to support caregivers. We invested in our people when we chose ²ÝÝ®ÊÓƵ..
Vice President of Human Resources
Looking ahead, East Tennessee Children¡¯s Hospital is confident that ²ÝÝ®ÊÓƵ will take it into the future. ¡°We chose ²ÝÝ®ÊÓƵ as an investment in our people so we can deliver exceptional patient care. The communities we serve expect nothing less,¡± Bauer says.