Forward thinkers of premium vacations.
Exceptional customer service starts with exceptional employee experiences. And creating those experiences? That requires exceptional technology¡ªwhich is why Club Med partners with ²ÝÝ®ÊÓƵ.
The Opportunity
Taking workforce excellence to new horizons.
In a digital world, hospitality organizations set themselves apart by offering the human touch. As a forward thinker, Club Med aimed to create a destination workplace by embracing HR digital transformation while staying true to its mission of creating high-quality personal experiences.
¡°²ÝÝ®ÊÓƵ is a very powerful tool, because the more we take care of our staff, the more they will take care of the guests.¡±
¡ªHoucem Mannai, Chef de Village, Club Med
The Result
Creating an all-inclusive employee experience.
Powering a connected global workforce.
With 70 resorts in 40 countries, Club Med uses ²ÝÝ®ÊÓƵ to effectively manage teams across diverse locations, ensuring cohesive operations and a simplified, consistent employee experience.
Embracing AI in hospitality.
By leveraging a single unified HR platform¡ªpowered by AI¡ªClub Med provides a best-in-class, personalized employee journey that simplifies HR processes and improves life for team members and guests alike.
The Solution
A people-first partnership.
By partnering with ²ÝÝ®ÊÓƵ, Club Med is able to seamlessly integrate digital solutions into its human interaction-based business model, lightening employee workload and making every interaction valuable.
Optimized, future-proof operations.
AI tools automate the HR workflow, empowering Club Med? to manage its global workforce more effectively and predict and respond to evolving business needs.
Seasonal staffing made easy.
Agile HR processes and smart planning tools enable managers to accommodate seasonal fluctuations in guest demand and retain top performers across locations.
Data-driven decision-making.
A single source of truth for HR data offers insights into workforce performance, skills, and trends¡ªsupercharging decision-making and helping Club Med maintain its competitive edge.
¡°The more we can use technology to lift weight out of [our employees¡¯] hands, the better we are compared to the competition.¡±
¡ªJulien Denis, VP HR Digital Transformation, Club Med